Terms and Conditions
Customer Care
Welcome to Lotus River Wellness, LLC's Customer Care section. We are committed to providing you with the best possible wellness services and products, and we are always here to help with any queries you may have. If you need any assistance, please do not hesitate to contact us. Our Customer Care policy is designed to build trust and reassure you that you can shop with us with confidence. We believe in providing detailed information about our products and services and answering any questions you may have.
Our team is dedicated to making sure that you are satisfied with your experience with us.
Shop Returns and Exchanges
At Lotus River Wellness, we want you to be completely satisfied with your purchase. All inventory, products, and services may have different variations. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of purchase. Items must be in the same condition that you received it, unused, and in its original packaging. To initiate a return or exchange, you must contact our customer service team for your return authorization code.​ You will be responsible for paying the shipping costs for returning and exchanging your item. Please contact our customer service team for your return and exchange authorization code.
Privacy and Safety
At Lotus River Wellness, LLC, we respect your privacy and take the protection of your personal information seriously. We use third-party banking to verify payment and protect your data from unauthorized access. We collect data only for the purpose of processing and fulfilling your orders, and we do not share your information with any third parties unless required by law. We believe in being transparent about our data collection and storage practices and providing you with clear, concise information about how we use your information. If you have any questions or concerns about our privacy policy, please do not hesitate to contact us.
Wholesale Inquiries
Thank you for your interest in partnering with Lotus River Wellness, LLC. We offer a range of wellness services and products that could be a great addition to your store. We are committed to providing our wholesale partners with exceptional service and support, and we are always here to answer any questions you may have. If you are interested in becoming a wholesale partner, please contact us and provide us with some information about your business. We look forward to hearing from you.
Payment Methods
Credit / Debit Cards
PayPal
Venmo
Offline Payments
